|
SERVICES EXPECTED
|
REQUIRED FROM USER
|
TIME TAKEN
|
COST
|
|
Activation of Student Portal
|
Student Admission Number (student ID)
|
5 Minutes
|
NIL
|
|
Resetting Password
|
Student Admission Number (student ID)
|
5 Minutes
|
NIL
|
|
Confirmation of unit registration
|
Student Admission Number (student ID)
|
5 Minutes
|
NIL
|
|
Transcript/Exams & Results Issues
|
Student Admission Number/Letter from referring officer
|
10 Minutes
|
NIL
|
|
Activation of Staff Account
|
Employee PF Number (Staff ID)
|
5 Minutes
|
NIL
|
|
ERP Systems Rights
|
Employee PF Number
Letter from referring officer
|
5 Minutes
|
NIL
|
|
Hardware and software upgrade
|
Request for upgrade
|
1 hour
|
NIL
|
|
Systems Maintenance
|
Request for maintenance
|
2 hours
|
NIL
|
|
Regular website updates
|
Data for upload
|
10 minutes
|
NIL
|
|
ERP
|
Dispatch of new patch
|
45 minutes
|
NIL
|
|
Portal
|
Portal management issues
|
45 minutes
|
NIL
|
|
Corporate Emails
|
Report any queries concerning the emails to Google.
|
1-day max. response time
|
NIL
|
